Refund Policy

1. Our Service

Schengy provides automated document preparation services for Schengen visa applications. Our service produces digital PDF documents (visa application forms, cover letters, document checklists) based on information you provide. We do not guarantee visa approval — the decision rests entirely with the relevant embassy or consulate.

The Portal Companion is a Chrome extension included with your application package at no additional cost. It automates form-filling on supported embassy portals using your Schengy data.

2. Refund eligibility

We offer a full refund in the following cases:

• You have not downloaded or accessed any of your generated documents.
• A technical error on our platform prevented you from completing your application.
• You were charged twice for the same application.

3. Optional travel reservations

Optional flight and hotel reservation service fees are held in your Schengy wallet until the certified provider confirms fulfilment. If the route is unavailable, the provider fails, or the reservation is cancelled or expires before confirmation, the held service fee is released back to your wallet automatically where the provider workflow permits it.

After provider confirmation, the service fee is captured. Any supplier cancellation or refund is governed by the provider's displayed policy and deadline; a visa refusal or a change of travel plans does not by itself make a confirmed service fee refundable. A flight hold is not a purchased ticket, and a provisional hotel reservation is not a paid stay unless the provider explicitly states otherwise.

4. Non-refundable situations

We cannot issue refunds in the following cases:

• Your visa application was refused by the embassy — this is outside our control.
• You entered incorrect information during the wizard and the documents reflect that information.
• You changed your travel plans after documents were generated.
• More than 14 days have passed since the purchase date.

5. Portal Companion

The Portal Companion is included in your application package fee. Specific refund considerations for the extension:

• If the Portal Companion fails to function due to a technical error on our side (e.g., the extension cannot pair, cannot receive data, or crashes consistently), we will troubleshoot the issue or issue a partial refund for the companion portion of the service.
• If a supported portal changes its structure and the Companion pauses safely instead of filling fields, this is treated as a portal change, not a service failure. We will update the extension when possible, but this does not qualify for a refund.
• If you choose not to use the Portal Companion after downloading it, no refund applies — the extension is a bonus feature included at no extra cost.
• Portal automation errors caused by incorrect data you provided (e.g., wrong passport number, outdated information) are not eligible for refund. The Companion fills from your Schengy data — you are responsible for its accuracy.

6. How to request a refund

Contact us at hello@schengy.app with your order reference, email address used at purchase, and the reason for your refund request. We aim to respond within 2 business days and process eligible refunds within 5–7 business days.

7. Chargebacks

If you initiate a chargeback or dispute through your bank or payment provider without contacting us first, we reserve the right to suspend your account pending investigation. We encourage you to reach out to us directly — we will always try to resolve issues fairly.